Yes! We offer free standard shipping on Australian orders over $250.

Express shipping is also available for an additional charge. Shipping costs and available options are displayed at checkout.

Orders containing only in-stock pieces are typically dispatched within 2–3 business days.

Pre-order and backorder pieces generally take 3–8 weeks to become available for dispatch, depending on the label and product.

Each product has its own estimated timeframe, which you can find on its product page.

For more details, visit our Shipping & Delivery page.

You're welcome to order them together!

Smaller orders are generally dispatched once all pieces are ready, while larger orders may be shipped separately as items become available.

If you need something sooner, please contact us to discuss the options. Additional shipping charges may apply.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.

You can also check your order history by logging into your La Casa account.

Yes! We ship to selected international destinations, including New Zealand, the United States, Canada and the United Kingdom.

We are currently not accepting orders for delivery to European Union countries.

Shipping costs and available destinations are displayed at checkout.

International orders may be subject to customs duties and import taxes, which are the customer's responsibility.

You can find more details on our Shipping & Delivery page.

WITHIN AUSTRALIA

In-Stock Items: Once dispatched, you can expect your order within 2-3 business days*

Backordered Items: As they are backordered items please allow delivery times to be around 3-8 weeks.  

INTERNATIONAL

In-Stock Items: Once dispatched, you can expect your order within 10 - 15 business days*

Backordered Items: As they are backordered items please allow delivery times to be around 3-8 weeks.  

* Please note that delivery times may vary slightly depending on your location and international holidays.

International orders may be subject to import taxes, VAT, or customs duties charged by your country’s customs authorities. These fees are the buyer’s responsibility and are not included in our prices. Please check with your local customs office before ordering.

Please contact us at orders@lacasabyimportante.com.au, including your order number and any relevant details or photographs.

We'll help investigate the issue and work towards a suitable resolution.

Yes! Simply select Pickup at checkout.

We'll prepare your order for collection from our Crows Nest showroom in Sydney and email you when it's ready, along with the collection details.

Please wait for your confirmation email before visiting.

We understand that sometimes a piece isn't quite right.

For eligible items, we offer store credit for change-of-mind returns requested within 14 days of receiving your order.

Items must be unworn, unused, with tags attached and in their original packaging.

Some exclusions apply, including sale items, gift cards and certain personalised or custom-made pieces.

You can find the full details in our Return and Exchange Policy.

For eligible change-of-mind returns, we offer store credit rather than a refund to your original payment method.

As a small business working with independent labels and artisans, many of our pieces are produced in limited quantities or specially ordered.

If an item is faulty, damaged or doesn't meet consumer guarantees, we'll provide the appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Simply email us at orders@lacasabyimportante.com.au within 14 days of receiving your order, including your order number and the reason for your return.

Our team will guide you through the next steps.

Please don't send items back before contacting us.

For change-of-mind returns, return shipping is the customer's responsibility. We recommend using a tracked service.

If an item doesn't meet applicable consumer guarantees, we'll cover reasonable return shipping costs as required by law.

Please contact us as soon as possible at orders@lacasabyimportante.com.au, including your order number and photographs where possible.

We'll review the issue and help arrange an appropriate solution in accordance with your consumer rights.

For full information, including exclusions and international returns, please visit our Return and Exchange Policy.

We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, PayPal and Afterpay.

For more information, visit our Payment Options page.

Yes! Eligible customers can choose to pay in four interest-free instalments using Afterpay or PayPal Pay in 4.

Afterpay also offers Pay Monthly for eligible purchases of $500 or more, subject to approval and availability at checkout. Unlike Pay in 4, Pay Monthly generally includes interest.

Visit our Payment Options page for details about eligibility, fees and repayment options.

Yes, we welcome international orders from countries we currently ship to.

Available payment methods may vary depending on your location and eligibility. You'll see the options available to you at checkout

La Casa does not charge additional fees for choosing a particular payment method.

However, your bank or payment provider may apply currency conversion fees, interest or other charges depending on the payment method or plan you choose.

Once your return has been received, inspected and approved, we'll process any applicable refund through your original payment method.

The time it takes for the funds to appear in your account depends on your bank or payment provider.

For more information, please see our Return and Exchange Policy.

It's simple!

1. Add your chosen pieces to your cart.
2. Proceed to checkout using the email address linked to your store credit.
3. At checkout, select Apply Store Credit.
4. Your available balance will be applied to your order.

If your order total is greater than your store credit balance, you can pay the difference using another available payment method.

Log into your La Casa account and select the profile icon.

Your available store credit balance will appear below your previous orders.

If you can't find it or need a hand, email us at orders@lacasabyimportante.com.au and we'll be happy to help.

Wrap a piece of string or a thin strip of paper around the base of your finger, mark where the ends meet, then measure the length in millimetres.

Compare your measurement with our Pesci Che Volano Ring Size Guide to find your closest size.

For the best result, measure your finger when your hands are at a comfortable temperature, and make sure the ring will fit over your knuckle.

We generally recommend choosing the larger size for a more comfortable fit, particularly for wider rings or if your fingers tend to swell during warmer weather.

If you're unsure, get in touch. We're happy to help.

Pesci Che Volano jewellery is individually handcrafted, so slight variations in measurements can occur.

We recommend using our size guide as a reference and contacting us if you need help choosing the right fit.

We recommend using our Pesci Che Volano Size Guide to help you choose the right bracelet size.

If you're unsure or need a hand, please contact us before ordering. We're always happy to help.

Yes! Many Pesci Che Volano bracelets — including the Calamari, Fluto, Mare, and Scoglio styles — are designed to be personalised with charms, allowing you to create something uniquely yours.

Charms are sold separately, so you can choose your favourites and add to your collection over time.

Explore our Pesci Che Volano charms, or get in touch if you'd like help choosing.

Our collections come from different independent labels, each with its own approach to sizing and fit.

Some pieces are designed to be relaxed and oversized, while others have a more tailored shape.

We recommend checking the product description and any available size guides before ordering.

If you're unsure, use the Ask a Question feature on the product page. We're always happy to help with sizing, fit and styling advice.

One Size means a garment has been designed to accommodate a range of body shapes and sizes, rather than following traditional numbered sizing.

However, One Size doesn't mean one size fits everyone.

The fit depends on the individual style, cut and fabric. Some pieces are generously oversized, while others are more fitted.

If you're unsure whether a particular piece will suit you, just ask us!

Not always. Sizing can vary between European labels, and even between different styles from the same designer.

We recommend checking the individual label's sizing information rather than relying only on the size printed on the garment.

You can refer to our La Bottega di Brunella Size Guide or the Sanctamuerte Size Guide, available through the size chart on Sanctamuerte product pages.

Absolutely!

We know our collections and are happy to help you understand how a piece fits, whether it's generously cut, how the fabric falls and what size might suit you.

Simply use the Ask a Question feature on the product page or email us at orders@lacasabyimportante.com.au.

Yes! A La Casa Gift Card is a lovely option when you're not quite sure what to choose.

Our gift cards are delivered by email, making them perfect for thoughtful gifting, even at the last minute.

You can explore our Gift Cards here.

Simply enter your unique gift card code at checkout. The available balance will be applied to your order.

If your purchase is less than the gift card value, the remaining balance can be used another time.

If your purchase is more than the available balance, you can pay the difference using another accepted payment method.

Our gift cards are valid for 3 years from the date of purchase, giving you plenty of time to find something you truly love.

The expiry date is included in your gift card email.

You can check your remaining balance through the link in your gift card email.

If you can't find the email or need a hand, contact us at orders@lacasabyimportante.com.au and we'll be happy to help.

At La Casa, we bring together independent labels and artisans from Australia, Italy and beyond.

From beautiful Italian linen and handcrafted jewellery to leather accessories, homewares and unique vintage finds, each collection has been thoughtfully chosen for its character, quality and individuality.

Explore our labels through the Our Labels menu.

We choose pieces that speak to us — beautiful fabrics, interesting designs, quality craftsmanship and things you don't find everywhere.

Many of our labels come from long-standing relationships with independent designers and artisans whose work we genuinely love.

We believe in choosing thoughtfully, appreciating the people behind what we buy and finding pieces to enjoy for years to come.

Of course! We love sharing the stories behind our collections.

You'll find information about our labels on their collection pages, but if you'd like to know more about a particular piece, its materials, origins or how it's made, just get in touch.

Email us at orders@lacasabyimportante.com.au and we'll be happy to help.

Linen is a beautiful natural fabric that becomes softer and more comfortable with wear.

To help your linen pieces last, we generally recommend gentle washing, avoiding harsh detergents and allowing garments to air dry.

Always check the individual garment's care label first, as different linen fabrics, finishes and blends may require different care.

Like many natural fibres, linen can shrink, particularly when exposed to high temperatures during washing or drying.

We recommend following the garment's care instructions and avoiding excessive heat unless the manufacturer specifically recommends otherwise.

Not necessarily!

One of the things we love about linen is its natural texture and relaxed appearance.

If you prefer a smoother finish, follow the garment's care label and use an appropriate iron or steamer setting.

Good-quality leather develops character over time, but a little care goes a long way.

We recommend protecting your bag from prolonged moisture, direct sunlight and excessive heat, and storing it carefully when not in use.

For more detailed tips, read our Guide to Caring for Inkolives Italian Leather.

Bronze naturally develops a patina over time as it reacts with air, moisture and contact with the skin.

This is a normal characteristic of bronze rather than necessarily a defect.

Discover how to care for your pieces in our Pesci Che Volano Jewellery Care Guide.