Yes! We offer free standard shipping on Australian orders over $250.

Express shipping is also available for an additional charge. Shipping costs and available options are displayed at checkout.

Articoli disponibili in magazzino: gli ordini vengono solitamente spediti entro 2-3 giorni lavorativi.

Articoli in arretrato: gli articoli in arretrato vengono solitamente spediti entro 6-8 settimane, poiché provengono dai nostri produttori all'estero.

Spedizione in giornata: gli ordini effettuati prima delle ore 12:00 potrebbero essere idonei per la spedizione in giornata con consegna il giorno successivo.

You're welcome to order them together!

Smaller orders are generally dispatched once all pieces are ready, while larger orders may be shipped separately as items become available.

If you need something sooner, please contact us to discuss the options. Additional shipping charges may apply.

Una volta spedito l'ordine, riceverai un'e-mail con un numero di tracciamento. Clicca sul numero di tracciamento nell'e-mail e potrai seguire lo stato della spedizione.
Inoltre, puoi monitorare il tuo ordine tramite il nostro sito web effettuando l'accesso al tuo account e visitando la sezione "Cronologia ordini".

Sì, spediamo a livello internazionale! Se il tuo Paese non è elencato al momento del pagamento, contattaci direttamente per assistenza. Ci impegniamo a garantire che tu possa usufruire dei nostri prodotti, ovunque tu sia.

ALL'INTERNO DELL'AUSTRALIA

Articoli disponibili in magazzino: una volta spedito, il tuo ordine verrà consegnato entro 2-3 giorni lavorativi*

Articoli in arretrato: poiché si tratta di articoli in arretrato, i tempi di consegna potrebbero essere di circa 6-8 settimane.

INTERNAZIONALE

Articoli disponibili in magazzino: una volta spedito, il tuo ordine verrà consegnato entro 10-15 giorni lavorativi*

Articoli in arretrato: poiché si tratta di articoli in arretrato, i tempi di consegna potrebbero essere di circa 6-8 settimane.

* Si prega di notare che i tempi di consegna potrebbero variare leggermente a seconda della località.

International orders may be subject to import taxes, VAT, or customs duties charged by your country’s customs authorities. These fees are the buyer’s responsibility and are not included in our prices. Please check with your local customs office before ordering.

Se il tuo ordine arriva danneggiato o viene smarrito durante il trasporto, ti preghiamo di contattarci immediatamente. Fornisci il numero dell'ordine, l'indirizzo email utilizzato per l'acquisto o il numero di tracciamento e ti assisteremo tempestivamente.

Sì, il servizio Click & Collect è disponibile presso il nostro negozio di Crows Nest (NSW). Effettua l'ordine online e attendi un'email di conferma per sapere quando sarà pronto per il ritiro.

Da La Casa by Importante, vogliamo che tu ami il tuo acquisto. Se devi restituire un articolo, offriamo buoni sconto per resi idonei effettuati entro 14 giorni dalla ricezione. I rimborsi sono previsti solo per articoli difettosi, in conformità con la legge australiana a tutela dei consumatori.

Per maggiori dettagli sulla nostra procedura di reso, sugli articoli non restituibili e su come avviare un reso, consulta la nostra POLITICA DI RESO E CAMBIO completa.

For eligible change-of-mind returns, we offer store credit rather than a refund to your original payment method.

As a small business working with independent labels and artisans, many of our pieces are produced in limited quantities or specially ordered.

If an item is faulty, damaged or doesn't meet consumer guarantees, we'll provide the appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Simply email us at orders@lacasabyimportante.com.au within 14 days of receiving your order, including your order number and the reason for your return.

Our team will guide you through the next steps.

Please don't send items back before contacting us.

For change-of-mind returns, return shipping is the customer's responsibility. We recommend using a tracked service.

If an item doesn't meet applicable consumer guarantees, we'll cover reasonable return shipping costs as required by law.

Please contact us as soon as possible at orders@lacasabyimportante.com.au, including your order number and photographs where possible.

We'll review the issue and help arrange an appropriate solution in accordance with your consumer rights.

For full information, including exclusions and international returns, please visit our Return and Exchange Policy.

Accettiamo Visa, Mastercard, Apple Pay, Google Pay, PayPal, Shop Pay e Afterpay

Yes! Eligible customers can choose to pay in four interest-free instalments using Afterpay or PayPal Pay in 4.

Afterpay also offers Pay Monthly for eligible purchases of $500 or more, subject to approval and availability at checkout. Unlike Pay in 4, Pay Monthly generally includes interest.

Visit our Payment Options page for details about eligibility, fees and repayment options.

Sì, accettiamo acquisti dall'estero e tutti i nostri metodi di pagamento sono disponibili per gli ordini internazionali. Tuttavia, in caso di dubbi, non esitate a contattarci all'indirizzo orders@lacasabyimportante.com.au.

Non applichiamo commissioni di transazione sui pagamenti, ma tieni presente che la tua banca potrebbe applicare commissioni aggiuntive.

Si prega di consultare la nostra Politica di Resi e Cambi

It's simple!

1. Add your chosen pieces to your cart.
2. Proceed to checkout using the email address linked to your store credit.
3. At checkout, select Apply Store Credit.
4. Your available balance will be applied to your order.

If your order total is greater than your store credit balance, you can pay the difference using another available payment method.

Log into your La Casa account and select the profile icon.

Your available store credit balance will appear below your previous orders.

If you can't find it or need a hand, email us at orders@lacasabyimportante.com.au and we'll be happy to help.

Wrap a piece of string or a thin strip of paper around the base of your finger, mark where the ends meet, then measure the length in millimetres.

Compare your measurement with our Pesci Che Volano Ring Size Guide to find your closest size.

For the best result, measure your finger when your hands are at a comfortable temperature, and make sure the ring will fit over your knuckle.

We generally recommend choosing the larger size for a more comfortable fit, particularly for wider rings or if your fingers tend to swell during warmer weather.

If you're unsure, get in touch. We're happy to help.

Pesci Che Volano jewellery is individually handcrafted, so slight variations in measurements can occur.

We recommend using our size guide as a reference and contacting us if you need help choosing the right fit.

We recommend using our Pesci Che Volano Size Guide to help you choose the right bracelet size.

If you're unsure or need a hand, please contact us before ordering. We're always happy to help.

Yes! Many Pesci Che Volano bracelets — including the Calamari, Fluto, Mare, and Scoglio styles — are designed to be personalised with charms, allowing you to create something uniquely yours.

Charms are sold separately, so you can choose your favourites and add to your collection over time.

Explore our Pesci Che Volano charms, or get in touch if you'd like help choosing.

Our collections come from different independent labels, each with its own approach to sizing and fit.

Some pieces are designed to be relaxed and oversized, while others have a more tailored shape.

We recommend checking the product description and any available size guides before ordering.

If you're unsure, use the Ask a Question feature on the product page. We're always happy to help with sizing, fit and styling advice.

One Size means a garment has been designed to accommodate a range of body shapes and sizes, rather than following traditional numbered sizing.

However, One Size doesn't mean one size fits everyone.

The fit depends on the individual style, cut and fabric. Some pieces are generously oversized, while others are more fitted.

If you're unsure whether a particular piece will suit you, just ask us!

Not always. Sizing can vary between European labels, and even between different styles from the same designer.

We recommend checking the individual label's sizing information rather than relying only on the size printed on the garment.

You can refer to our La Bottega di Brunella Size Guide or the Sanctamuerte Size Guide, available through the size chart on Sanctamuerte product pages.

Absolutely!

We know our collections and are happy to help you understand how a piece fits, whether it's generously cut, how the fabric falls and what size might suit you.

Simply use the Ask a Question feature on the product page or email us at orders@lacasabyimportante.com.au.

Sì! Le carte regalo possono essere acquistate QUI

Le carte regalo possono essere utilizzate come metodo di pagamento, applicandole al totale dell'ordine in fase di pagamento, utilizzando il codice di riscatto della carta regalo.

Se il totale dell'ordine è inferiore al valore della carta regalo, l'eventuale saldo rimanente potrà essere utilizzato in un secondo momento. Se il totale dell'ordine è superiore al valore della carta regalo, sarà necessario un secondo metodo di pagamento per saldare il saldo.

Our gift cards are valid for 3 years from the date of purchase, giving you plenty of time to find something you truly love.

The expiry date is included in your gift card email.

You can check your remaining balance through the link in your gift card email.

If you can't find the email or need a hand, contact us at orders@lacasabyimportante.com.au and we'll be happy to help.

Ci impegniamo a fornire informazioni dettagliate su ogni marchio nelle rispettive pagine. Se hai domande specifiche o hai bisogno di ulteriori dettagli, non esitare a contattarci . Siamo qui per aiutarti!

Da La Casa by Importante selezioniamo attentamente ogni prodotto presente sul nostro sito web. Ci impegniamo a offrire articoli unici e di alta qualità che riflettano il nostro impegno per l'artigianato, la sostenibilità e un design senza tempo. Ogni prodotto viene scelto con cura per garantire che soddisfi i nostri elevati standard e sia in linea con i nostri valori.

Of course! We love sharing the stories behind our collections.

You'll find information about our labels on their collection pages, but if you'd like to know more about a particular piece, its materials, origins or how it's made, just get in touch.

Email us at orders@lacasabyimportante.com.au and we'll be happy to help.

Linen is a beautiful natural fabric that becomes softer and more comfortable with wear.

To help your linen pieces last, we generally recommend gentle washing, avoiding harsh detergents and allowing garments to air dry.

Always check the individual garment's care label first, as different linen fabrics, finishes and blends may require different care.

Like many natural fibres, linen can shrink, particularly when exposed to high temperatures during washing or drying.

We recommend following the garment's care instructions and avoiding excessive heat unless the manufacturer specifically recommends otherwise.

Not necessarily!

One of the things we love about linen is its natural texture and relaxed appearance.

If you prefer a smoother finish, follow the garment's care label and use an appropriate iron or steamer setting.

Good-quality leather develops character over time, but a little care goes a long way.

We recommend protecting your bag from prolonged moisture, direct sunlight and excessive heat, and storing it carefully when not in use.

For more detailed tips, read our Guide to Caring for Inkolives Italian Leather.

Bronze naturally develops a patina over time as it reacts with air, moisture and contact with the skin.

This is a normal characteristic of bronze rather than necessarily a defect.

Discover how to care for your pieces in our Pesci Che Volano Jewellery Care Guide.