Yes! We offer free standard shipping on Australian orders over $250.

Express shipping is also available for an additional charge. Shipping costs and available options are displayed at checkout.

Artículos en stock: los pedidos normalmente se envían en un plazo de 2 a 3 días hábiles.

Artículos en espera de entrega: Los artículos en espera de entrega generalmente se envían dentro de 6 a 8 semanas, ya que provienen de nuestros fabricantes extranjeros.

Envío el mismo día: Los pedidos realizados antes de las 12 p. m. pueden ser elegibles para envío el mismo día con entrega al día siguiente.

You're welcome to order them together!

Smaller orders are generally dispatched once all pieces are ready, while larger orders may be shipped separately as items become available.

If you need something sooner, please contact us to discuss the options. Additional shipping charges may apply.

Una vez enviado tu pedido, recibirás un correo electrónico con un número de seguimiento. Simplemente haz clic en el número de seguimiento del correo electrónico para seguir el progreso de tu pedido.
Además, puedes rastrear tu pedido a través de nuestro sitio web iniciando sesión en tu cuenta y visitando la sección 'Historial de pedidos'.

Sí, ¡hacemos envíos internacionales! Si su país no aparece en la lista al finalizar la compra, contáctenos directamente para obtener ayuda. Nos esforzamos por garantizar que pueda disfrutar de nuestros productos dondequiera que esté.

DENTRO DE AUSTRALIA

Artículos en stock: una vez enviado, puede esperar recibir su pedido en un plazo de 2 a 3 días hábiles*

Artículos en espera de entrega: dado que son artículos en espera de entrega, el tiempo de entrega puede ser de aproximadamente 6 a 8 semanas.

INTERNACIONAL

Artículos en stock: una vez enviado, puede esperar recibir su pedido en un plazo de 10 a 15 días hábiles*

Artículos en espera de entrega: dado que son artículos en espera de entrega, el tiempo de entrega puede ser de aproximadamente 6 a 8 semanas.

* Tenga en cuenta que los tiempos de entrega pueden variar levemente dependiendo de su ubicación.

International orders may be subject to import taxes, VAT, or customs duties charged by your country’s customs authorities. These fees are the buyer’s responsibility and are not included in our prices. Please check with your local customs office before ordering.

Si su pedido llega dañado o se pierde durante el transporte, contáctenos de inmediato. Indíquenos su número de pedido, el correo electrónico que utilizó para la compra o el número de seguimiento y le ayudaremos a la brevedad.

Sí, el servicio Click & Collect está disponible en nuestra tienda de Crows Nest (NSW). Haga su pedido en línea y espere un correo electrónico de confirmación para avisarle cuando esté listo para recoger.

En La Casa by Importante, queremos que disfrutes de tu compra. Si necesitas devolver un artículo, ofrecemos créditos en la tienda para devoluciones válidas realizadas dentro de los 14 días posteriores a su recepción. Solo se realizan reembolsos por artículos defectuosos, según la Ley Australiana del Consumidor.

Para obtener más detalles sobre nuestro proceso de devolución, artículos no retornables y cómo iniciar una devolución, visite nuestra POLÍTICA DE DEVOLUCIÓN Y CAMBIO completa.

For eligible change-of-mind returns, we offer store credit rather than a refund to your original payment method.

As a small business working with independent labels and artisans, many of our pieces are produced in limited quantities or specially ordered.

If an item is faulty, damaged or doesn't meet consumer guarantees, we'll provide the appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Simply email us at orders@lacasabyimportante.com.au within 14 days of receiving your order, including your order number and the reason for your return.

Our team will guide you through the next steps.

Please don't send items back before contacting us.

For change-of-mind returns, return shipping is the customer's responsibility. We recommend using a tracked service.

If an item doesn't meet applicable consumer guarantees, we'll cover reasonable return shipping costs as required by law.

Please contact us as soon as possible at orders@lacasabyimportante.com.au, including your order number and photographs where possible.

We'll review the issue and help arrange an appropriate solution in accordance with your consumer rights.

For full information, including exclusions and international returns, please visit our Return and Exchange Policy.

Aceptamos Visa, Mastercard, Apple Pay, Google Pay, PayPal, Shop Pay y Afterpay.

Yes! Eligible customers can choose to pay in four interest-free instalments using Afterpay or PayPal Pay in 4.

Afterpay also offers Pay Monthly for eligible purchases of $500 or more, subject to approval and availability at checkout. Unlike Pay in 4, Pay Monthly generally includes interest.

Visit our Payment Options page for details about eligibility, fees and repayment options.

Sí, aceptamos compras internacionales y todos nuestros métodos de pago están disponibles para pedidos internacionales. Sin embargo, si tiene alguna duda, no dude en contactarnos a orders@lacasabyimportante.com.au

No imponemos ninguna tarifa de transacción en los pagos, pero tenga en cuenta que su banco puede aplicar cargos adicionales.

Consulte nuestra Política de devoluciones y cambios.

It's simple!

1. Add your chosen pieces to your cart.
2. Proceed to checkout using the email address linked to your store credit.
3. At checkout, select Apply Store Credit.
4. Your available balance will be applied to your order.

If your order total is greater than your store credit balance, you can pay the difference using another available payment method.

Log into your La Casa account and select the profile icon.

Your available store credit balance will appear below your previous orders.

If you can't find it or need a hand, email us at orders@lacasabyimportante.com.au and we'll be happy to help.

Wrap a piece of string or a thin strip of paper around the base of your finger, mark where the ends meet, then measure the length in millimetres.

Compare your measurement with our Pesci Che Volano Ring Size Guide to find your closest size.

For the best result, measure your finger when your hands are at a comfortable temperature, and make sure the ring will fit over your knuckle.

We generally recommend choosing the larger size for a more comfortable fit, particularly for wider rings or if your fingers tend to swell during warmer weather.

If you're unsure, get in touch. We're happy to help.

Pesci Che Volano jewellery is individually handcrafted, so slight variations in measurements can occur.

We recommend using our size guide as a reference and contacting us if you need help choosing the right fit.

We recommend using our Pesci Che Volano Size Guide to help you choose the right bracelet size.

If you're unsure or need a hand, please contact us before ordering. We're always happy to help.

Yes! Many Pesci Che Volano bracelets — including the Calamari, Fluto, Mare, and Scoglio styles — are designed to be personalised with charms, allowing you to create something uniquely yours.

Charms are sold separately, so you can choose your favourites and add to your collection over time.

Explore our Pesci Che Volano charms, or get in touch if you'd like help choosing.

Our collections come from different independent labels, each with its own approach to sizing and fit.

Some pieces are designed to be relaxed and oversized, while others have a more tailored shape.

We recommend checking the product description and any available size guides before ordering.

If you're unsure, use the Ask a Question feature on the product page. We're always happy to help with sizing, fit and styling advice.

One Size means a garment has been designed to accommodate a range of body shapes and sizes, rather than following traditional numbered sizing.

However, One Size doesn't mean one size fits everyone.

The fit depends on the individual style, cut and fabric. Some pieces are generously oversized, while others are more fitted.

If you're unsure whether a particular piece will suit you, just ask us!

Not always. Sizing can vary between European labels, and even between different styles from the same designer.

We recommend checking the individual label's sizing information rather than relying only on the size printed on the garment.

You can refer to our La Bottega di Brunella Size Guide or the Sanctamuerte Size Guide, available through the size chart on Sanctamuerte product pages.

Absolutely!

We know our collections and are happy to help you understand how a piece fits, whether it's generously cut, how the fabric falls and what size might suit you.

Simply use the Ask a Question feature on the product page or email us at orders@lacasabyimportante.com.au.

¡Sí! Puedes comprar tarjetas de regalo AQUÍ

Las tarjetas de regalo se pueden utilizar como método de pago aplicándolas al total del pedido en la etapa de pago, utilizando el código de canje de la tarjeta de regalo.

Si el total del pedido es inferior al valor de la tarjeta de regalo, podrá usar el saldo restante más adelante. Si el total de su pedido es superior al valor de la tarjeta de regalo, deberá utilizar un segundo método de pago para abonar el saldo.

Our gift cards are valid for 3 years from the date of purchase, giving you plenty of time to find something you truly love.

The expiry date is included in your gift card email.

You can check your remaining balance through the link in your gift card email.

If you can't find the email or need a hand, contact us at orders@lacasabyimportante.com.au and we'll be happy to help.

Nos esforzamos por ofrecer información detallada sobre cada marca en sus respectivas páginas. Si tiene alguna pregunta o necesita más información, no dude encontactarnos . ¡Estamos aquí para ayudarle!

En La Casa by Importante, seleccionamos cuidadosamente cada producto que aparece en nuestro sitio web. Nos centramos en ofrecer artículos únicos y de alta calidad que reflejan nuestro compromiso con la artesanía, la sostenibilidad y el diseño atemporal. Cada producto se selecciona con esmero para garantizar que cumpla con nuestros altos estándares y se alinee con nuestros valores.

Of course! We love sharing the stories behind our collections.

You'll find information about our labels on their collection pages, but if you'd like to know more about a particular piece, its materials, origins or how it's made, just get in touch.

Email us at orders@lacasabyimportante.com.au and we'll be happy to help.

Linen is a beautiful natural fabric that becomes softer and more comfortable with wear.

To help your linen pieces last, we generally recommend gentle washing, avoiding harsh detergents and allowing garments to air dry.

Always check the individual garment's care label first, as different linen fabrics, finishes and blends may require different care.

Like many natural fibres, linen can shrink, particularly when exposed to high temperatures during washing or drying.

We recommend following the garment's care instructions and avoiding excessive heat unless the manufacturer specifically recommends otherwise.

Not necessarily!

One of the things we love about linen is its natural texture and relaxed appearance.

If you prefer a smoother finish, follow the garment's care label and use an appropriate iron or steamer setting.

Good-quality leather develops character over time, but a little care goes a long way.

We recommend protecting your bag from prolonged moisture, direct sunlight and excessive heat, and storing it carefully when not in use.

For more detailed tips, read our Guide to Caring for Inkolives Italian Leather.

Bronze naturally develops a patina over time as it reacts with air, moisture and contact with the skin.

This is a normal characteristic of bronze rather than necessarily a defect.

Discover how to care for your pieces in our Pesci Che Volano Jewellery Care Guide.