Shipping & Delivery

From our home to yours.

At La Casa, every order is prepared with care by our team in Sydney.

Whether you've chosen a piece that's ready to go or something being made especially for you by one of our artisan partners, here's everything you need to know about shipping and delivery.

Shipping Within Australia

We offer free standard shipping on orders over $250 Australia-wide.

For orders under $250, shipping costs are calculated and displayed at checkout.

Express shipping is also available for an additional charge, including on orders that qualify for free standard shipping. Express rates are displayed at checkout.

We use Australia Post for our Australian deliveries, with tracking provided once your parcel is on its way.

When Will My Order Be Dispatched?

In-Stock Pieces

Orders containing only available, in-stock items are typically dispatched within 2–3 business days.

Once your order has been dispatched, you'll receive an email with tracking details.

Pre-Order & Backorder Pieces

Some of our pieces are made to order or produced in small batches by independent artisans in Europe.

Pre-order and backorder items generally take 3–8 weeks before they're ready for dispatch, depending on the label, product and production schedule.

Every product has its own estimated timeframe, which is indicated on the individual product page. Please refer to this estimate when placing your order, as it takes priority over the general 3–8 week guide.

Because many of these pieces are created by independent artisans, occasional delays can happen. If your order takes longer than expected, we'll do our best to keep you informed.

How Long Does Delivery Take?

Once dispatched, Australian orders generally arrive within a few business days, depending on your location and the delivery service selected.

Regional and remote areas may take longer, and delivery times can vary during busy periods.

Please remember that delivery estimates begin after your order has been dispatched and do not include preparation or production time.

Ordering In-Stock and Pre-Order Pieces Together

Found something you love that's available now, along with something that's still being made?

You're welcome to order them together.

We generally send smaller orders in one shipment once all pieces are ready. Larger orders may be dispatched in separate parcels as items become available.

If you need an in-stock piece sooner, please contact us so we can discuss the available options. Additional shipping charges may apply for separate deliveries.

International Shipping

We love seeing our pieces travel beyond Australia!

We offer international shipping to selected countries, including New Zealand, the United Kingdom, the United States and Canada.

International shipping costs are calculated at checkout. Delivery generally takes approximately 10–15 business days after dispatch, depending on the destination, customs processing and delivery provider.

Shipping to European Union Countries

We are currently not accepting orders for delivery to countries within the European Union.

Shipping to the United Kingdom remains available.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

These charges are not included in our product prices or shipping fees and are the customer's responsibility.

We recommend checking your country's import requirements and potential charges before placing an order.

Tracking Your Order

As soon as your order has been dispatched, you'll receive a shipping confirmation email with tracking details.

You can also log into your La Casa account to check your order history.

Click & Collect — Crows Nest, Sydney

Prefer to collect your order?

Simply select Click & Collect at checkout, and we'll prepare your order for collection from our Crows Nest showroom.

Once your order is ready, you'll receive an email from our team with the collection details.

Please wait for your confirmation email before visiting.

What If My Parcel Is Delayed, Lost or Arrives Damaged?

Please get in touch with us if something doesn't look right.

Email orders@lacasabyimportante.com.au with your order number and any relevant details or photographs.

We'll help investigate the issue with the delivery provider and work towards a suitable resolution.

 

Need a Hand?

We're always happy to help with questions about your order, delivery timeframes or a special request.

Email us at orders@lacasabyimportante.com.au or visit our Contact Us page.

We want your experience with La Casa to be as thoughtful as the pieces we choose for yo